Refund policy

We want you to have a great experience with Tavira.

Since jewellery is a personal accessory, we currently do not accept returns for:

• Change of mind

• Style preference

• Minor colour difference (due to lighting/photography)

✅ When Can You Request a Return / Replacement?

You can contact us within 48 hours of delivery if:

• You received a wrong product

• You received a damaged or broken product

• You received a missing item

📸 Proof Required

Please share:

• Unboxing video (mandatory)

• Clear photos of the issue

Without an unboxing video, we will not be able to process return or replacement requests.

🔄 Replacement Process

• Once approved, we will arrange a replacement for the same product.

• If the product is out of stock, we will offer:

• A store credit, or

• A refund (as per our refund policy)

💳 REFUND POLICY (Tavira)

Refunds are only applicable in these cases:

• Product is out of stock after order

• Product is not replaceable

• Order is cancelled by Tavira

💰 Refund Method

• Refunds will be processed to the original payment method.

• It may take 5–10 business days for the amount to reflect in your account.

❌ No Refunds For:

• Normal wear & tear

• Slight colour variations

• Incorrect address provided by customer

• If customer refuses delivery

• If unboxing video is not provided in case of damage/wrong item

📞 Contact for Support

For any issues, contact us on:

📱 WhatsApp: +91 9772870519

📸 Instagram: @tavira.jewels